The Goldblatt tradition of customer satisfaction dates to 1885, when Henry Goldblatt opened the doors of “H. Goldblatt Tool Company” in Kansas City, Missouri. In the early days, Goldblatt purchased then resold tools to cement finishers, bricklayers, plasterers, lathers, and tile setters.
When these tradesmen traveled to different parts of the country, they purchased tools from Goldblatt through the mail. Shortly thereafter, Goldblatt published catalogs and became a nationwide distributor.
In the late 1920s, Goldblatt ventured into manufacturing, designing and fabricating plaster and cement trowels. The company stopped selling directly to journeymen in the 1940s and began distributing its products through a dealer network. Over the years, the Goldblatt catalog became known as the product encyclopedia for the trowel trade industry. The company, in 1965, constructed a new, ultra-modern manufacturing facility on a nine-acre site in Kansas City, Kansas. By 1985, the plant spanned more than 200,000 square feet.
In March 2006, FinishPro Tools of Lenexa, Kansas, purchased the Goldblatt® and PaceSetter™ brands from Stanley Works. FinishPro had been manufacturing trowel trade tools for more than 20 years, including many Goldblatt products for Stanley. Goldblatt Tool Company LLC became its own business in 2006 and returned to Kansas City where it started. In the upcoming months and years, the company added hundreds of products to its line, continuing to bring innovation and the highest quality and performance tools to concrete, drywall, and masonry tradesmen around the world. As it was in 1885, so it is today. Goldblatt’s guarantee of satisfaction remains its promise to its customers!
Challenge
Goldblatt Tool Company had a prototyping need with a newly designed part for the FinishPro Automatic Taper tool.
The bushing part for the FinishPro Automatic Taper was a critical component to the tool. Not only did it need to withstand the rigors of a long tool life paired with gritty drywall mud, but it also had to act as a bearing and a seal for the tool. The bushing piece had to be tiny and tight.
“I had a small bearing part where size and tolerances were critical,” said Dave Jalbert. “I needed to ensure the part would have a long life in an abrasive environment.”
After receiving numerous ‘no-quotes’ from other Injection Molding companies due to a low volume of parts, Goldblatt turned to Quickparts for help.
Solution
Quoting with Quickparts was fast and easy with their instant online QuickQuote® technology, surpassing other companies with a price competitive quote and a short lead time.
“By using the online quoting not only did I receive an instant quote, but a sales manager called right away to discuss my project,” said Jalbert. “It was no longer a website interaction; it became a personal interaction.”
Working together with one of Quickparts’ expert engineers, Goldblatt was able to revise the bushing component to ensure optimum manufacturing and performance.
Benefits
By working with the team, Goldblatt Tools was able to ensure their part was going to build the right way the first time.
“Quickparts is always willing to help with a rapid and personal response,” said Jalbert. “And I am always confident in their customer service. By providing me with ‘over communication,’ the team saved me from receiving wrong parts. We will continue to use Quickparts as a partner in our product development process.”
